Description
- High-Quality Craftsmanship: Custom Golden Retriever Dog Ornament Metal Wall Art Christmas Gift is made from durable metal with intricate detailing and a flawless finish, ensuring a long-lasting tribute to your furry friend.
- Modern and Timeless: This design complements a variety of interior styles, from contemporary to traditional, making it the perfect fit for any space.
- Easy Installation: With pre-installed hooks and mounting hardware, setup is quick and hassle-free.
- Durable and Long-Lasting: Designed to maintain its beauty and integrity over time, this piece is a sturdy addition to your home decor.
- Artistic Excellence: Each piece is thoughtfully crafted to bring elegance and creativity to your space while honoring the special bond between you and your pet.
Policies
SHIPPING INFORMATION
- Delivery Options
We provide three shipping options: Free Shipping, Expedited Shipping, and Express Shipping.
- Shipping Charges
Our shipping charges are determined by the chosen shipping method. The rates are outlined below:
| Shipping Type | Handling Time | Transit Time | Costs |
| Standard Delivery | 3-4 business days | 7-10 business days | Free |
| Expedited Shipping | 3-4 business days | 6-8 business days | $30 |
| Express Shipping | 3-4 business days | 4-6 business days | $70 |
Please be aware: You can cancel your order within the first 24 hours after making the purchase. However, if the cancellation occurs after this timeframe, a 30% fee will be imposed as the item would have already begun production.
Order Deadline: Orders submitted after 7:00 p.m. EST will not be processed until the subsequent business day.
For additional information, kindly refer to our shipping policy.
RETURNS AND REFUNDS
Order Returns:
Due to the unique craftsmanship of our products tailored for each customer, they cannot be resold, reused, or donated. As a result, we do not facilitate returns but suggest considering replacement or refund options as alternatives.
How to Initiate a Replacement/Refund:
If you believe your order warrants a replacement, refund, or return, please follow these steps within 7 days to request an appropriate resolution:
Capture a photo/video of the product alongside a snapshot of the QR code/Cover Package placed on a flat surface under adequate lighting. Ensure clarity to demonstrate the item's eligibility for a replacement, refund, or return.
Reach out to us at support@handmadetneonsign.com, explaining the reason for seeking a replacement/refund and attaching the photo from step one. Any additional relevant details will be appreciated.
We'll respond within 48 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid closure of your case due to insufficient evidence.
If your request is approved, there are two types of approvals:
Replacement Approval: We'll dispatch a new item to you at our expense via standard shipping. Once available, we'll email you the tracking code. Please allow 1-2 weeks for the replacement to reach you.
Refund Approval: We'll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.
For additional information, kindly refer to our policy on Returns and Refunds.
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