FAQS

Craft Name Sign Services

How can I choose a design?

You have the flexibility to select from Craft Name Sign’s existing designs or opt for our complimentary design service.

How can I request a free design?

To create your own Metal Signs, simply fill out our Design Request Form (or message us on our Facebook page) with a clear description of your desired design and your email address. Upon submission, you’ll receive a confirmation email. Please confirm your request via email, and we’ll send you a free draft and pricing details within 24 hours.

What if I need to modify the design after receiving a draft?

We offer complimentary design services and responsive customer support. Just let us know the modifications you require, and our Craft Name Sign designers will adjust the prototype accordingly.

How do I place an order after approving the design?

Once you approve the design, we’ll send you a price quote and a product link. Please use the provided link to finalize your purchase.

Shipping and Delivery

How long does delivery take?

We recommend allowing up to 14 days from the date of order for delivery, although it often arrives sooner. Each product is made to order, whether it’s a custom design or a preset. For detailed shipping information, please refer to our Shipping Policy.

What should I do if I incur import fees/taxes?

Import duties and taxes may apply based on your order’s origin, size, weight, and value. It is the recipient’s responsibility to cover all duties, taxes, and customs fees.

Can I track my order?

Yes! You will receive a tracking number via email. If you haven’t received an email, please contact us for assistance.

What if my tracking number isn’t working?

Tracking numbers may take 1-3 days to display in the courier’s system. If the issue persists after four business days, please contact us at support@craftnamesign.com.

What if I haven’t received a shipment notification?

If you haven’t received a delivery confirmation email, please check your spam folder. If it’s not there, reach out to us for further assistance.

What if my package is marked as delivered but I haven’t received it?

If your package is marked as delivered but hasn’t arrived, please follow the provided steps or contact us for support.

For additional details, please refer to our Shipping Policy.

About Your Order(s)

What if my metal sign doesn’t arrive?

If your sign hasn’t arrived within the expected timeframe, please contact us for assistance. Our support team will investigate and arrange for a replacement if necessary.

What if my metal sign arrives damaged?

In the rare event that your sign arrives damaged, please notify us immediately for assistance. We will work to resolve the issue and ensure a replacement is sent to you promptly.

Does my sign come with a warranty?

Yes, all our items are backed by a 24-month warranty. Please contact us if you encounter any issues within this period.

Can I request a return, refund, or replacement?

Due to the custom nature of our items, returns are not accepted. However, replacements or refunds are available for faulty or significantly different products. Contact us with the required information to initiate the process.

For more information, please review our Returns and Refunds Policy.