Shipping charges depend on your location and the delivery speed you choose at checkout. Within the United States: Standard shipping (7–10 business days) is FREE, and Fast shipping (4–6 business days) costs $70. For international orders: Standard shipping (10–15 business days) costs $49.99, and Fast shipping (6–8 business days) costs $79.99. Please note that delivery time = handling time (3–4 business days) + shipping time, and made-to-order products may require additional preparation time, as stated on each product page.

At CraftNameSign, we currently accept the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express, etc.), Apple Pay / Google Pay, PayPal, Stripe. Please note that Cash on Delivery (COD) is not available at this time. All payments are processed in US Dollars (USD). If your card or bank account is in a different currency, the final amount charged may vary slightly due to exchange rates or foreign transaction fees set by your provider. If you need any assistance during checkout, please contact our Customer Service team via live chat, email, or social media channels.

Your order will be processed and prepared for shipment within 3–4 business days (handling time). Once dispatched, delivery time depends on the shipping method selected: United States – Standard: 7–10 business days (free); Fast: 4–6 business days ($70). International – Standard: 10–15 business days ($49.99); Fast: 6–8 business days ($79.99). Business days do not include weekends or public holidays. Made-to-order and personalized products may require additional preparation time before shipping, as noted on the product page. You will receive a confirmation email with tracking details once your order has been shipped.

Yes. Our store uses SSL encryption to protect your personal and payment information during checkout. Payments are processed securely through trusted payment providers — we never see or store your full card details on our servers. Your personal data is used only to process your order and provide support, and is handled in accordance with our Privacy Policy. We never sell your information to third parties.

Once you have completed your order, a confirmation email will be automatically sent to the email address you provided during checkout. We then prepare your order within 3–4 business days (made-to-order items may need the preparation time shown on the product page). As soon as your order ships, you will receive another email with your tracking details so you can follow its progress. If you don’t receive the confirmation email within a few minutes, please check your spam, junk, or promotions folder — and if it’s still missing, contact our Customer Service team and we will be happy to retrieve your order details.

Yes. After checkout you will receive an order confirmation email containing your full order details, which serves as your receipt. If you need a formal invoice for your records, simply contact us at support@craftnamesign.com with your order number and we will send one to you.