Description
- Personalization: Customize the design to suit your style, with a range of colors, fonts, and sizes available.
- Attention-Grabbing: Bright LED neon lights ensure your message stands out, day or night.
- Easy Installation: Lightweight and straightforward to set up, with all necessary hardware included.
- Customizable Design: No Smoking LED Neon Sign is personalize your sign with a name, logo, or slogan tailored to your needs.
- Vibrant Colors: A wide selection of colors to match your decor or brand.
- Simple Setup: Easy to mount and ready to enhance your space.
- For information on what is included with an item, please visit our Product Details section.
- Small and Medium Signs (Neon Strips < 8.5 meters):
1 Power Adapter, 1 Dimmer, 1 CR2025 3V Battery Remote
- Larger Signs (Neon Strips ≥ 8.5 meters):
Honeycomb Power Supply (No brightness adjustment available)
- Unpack Your Kit: Verify the contents: neon sign, power adapter, dimmer, CR2025 3V battery remote, wall-mounting bracket, and screws.
- Mounting the Sign: Attach the sign to your desired location using the wall-mounting bracket and screws. Ensure the surface is clean and dry.
- Power Connection: Plug the power adapter into a standard electrical outlet. Connect the adapter to the neon sign’s power input.
- Battery Installation: Insert the CR2025 3V battery into the remote control, ensuring correct polarity.
- Adjusting Brightness and Settings: Use the remote control to adjust brightness and other settings as described in the user manual.
- Final Check: Ensure all connections are secure and test the sign to confirm it’s functioning properly.
- Unpack Your Kit: Verify the contents: neon sign, honeycomb power supply, wall-mounting bracket, and screws.
- Mounting the Sign: Attach the sign to your desired location using the wall-mounting bracket and screws. Ensure the surface is clean and dry.
- Power Connection: Plug the honeycomb power supply into a standard electrical outlet. Connect the power supply to the neon sign’s power input.
- Brightness Adjustment: Note that the honeycomb power supply does not allow for brightness adjustment. The sign will operate at a preset luminosity.
- Final Check: Ensure all connections are secure and test the sign to confirm it’s functioning properly.
- Chains: If requested, install as per the provided instructions or use them for hanging.
- Cleaning: Wipe the sign with a dry cloth to remove dust. Avoid using abrasive materials or harsh cleaning agents.
- Dusting: Regularly dust with a soft, dry cloth.
- Wiping: For deeper cleaning, use a slightly damp cloth. Avoid soaking the sign or using excessive moisture.
- Avoid Abrasives: Do not use abrasive materials or harsh chemicals to prevent damage.
- Inspect Regularly: Check for signs of damage or wear. Ensure all connections are secure.
- Power Supply: Keep the power adapter or honeycomb power supply in good condition.
- Turn Off When Not in Use: To prevent overheating and extend lifespan, turn off the sign when not in use.
- When Not in Use: Store in a dry, cool location away from direct sunlight and extreme temperatures.
- Packing: For long-term storage, pack in original packaging or wrap in a soft cloth.
- Avoid Impact: Prevent physical impact or jarring.
- Temperature Extremes: Keep away from sources of heat or extreme cold.
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neon strips < 8.5m
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Policies
SHIPPING INFORMATION
- Delivery Options
We provide three shipping options: Free Shipping, Expedited Shipping, and Express Shipping.
- Shipping Charges
Our shipping charges are determined by the chosen shipping method. The rates are outlined below:
Shipping Type | Handling Time | Transit Time | Costs |
Standard Delivery | 3-4 business days | 7-10 business days | Free |
Expedited Shipping | 3-4 business days | 6-8 business days | $30 |
Express Shipping | 3-4 business days | 4-6 business days | $70 |
Please be aware: You can cancel your order within the first 24 hours after making the purchase. However, if the cancellation occurs after this timeframe, a 30% fee will be imposed as the item would have already begun production.
Order Deadline: Orders submitted after 7:00 p.m. EST will not be processed until the subsequent business day.
For additional information, kindly refer to our shipping policy.
RETURNS AND REFUNDS
Order Returns:
Due to the unique craftsmanship of our products tailored for each customer, they cannot be resold, reused, or donated. As a result, we do not facilitate returns but suggest considering replacement or refund options as alternatives.
How to Initiate a Replacement/Refund:
If you believe your order warrants a replacement, refund, or return, please follow these steps within 7 days to request an appropriate resolution:
Capture a photo/video of the product alongside a snapshot of the QR code/Cover Package placed on a flat surface under adequate lighting. Ensure clarity to demonstrate the item's eligibility for a replacement, refund, or return.
Reach out to us at support@handmadetneonsign.com, explaining the reason for seeking a replacement/refund and attaching the photo from step one. Any additional relevant details will be appreciated.
We'll respond within 48 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid closure of your case due to insufficient evidence.
If your request is approved, there are two types of approvals:
Replacement Approval: We'll dispatch a new item to you at our expense via standard shipping. Once available, we'll email you the tracking code. Please allow 1-2 weeks for the replacement to reach you.
Refund Approval: We'll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.
For additional information, kindly refer to our policy on Returns and Refunds.
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